Certified Support professional (csp)  Training

Learn how to become a certified support professional.

Why Attend?

The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today’s support professionals.

Customer satisfaction is derived from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge and many more problems faced by technical support professional then proffer effective solutions.

This internationally recognized certification issued by Service Strategies Corporation USA (www.servicestrategies.com) will position you right. Attain your certification under the world’s industry leading Service Capability & Performance (SCP) Career Certification program from Service Strategies Corporation USA.

Register, learn and master the skills on how to transform customer pain points into new opportunities to strengthen, grow in your career and enhance brand loyalty.

Our training and career development courses are what you need to reach your goals.

Certify Your Skills.
Attendees who successfully complete the course exams will attain certification under the industry leading Service Capability & Performance (SCP) Career Certification program.

Cedars&Oaks Consults is the sole licensee of Service Strategies Corporation certifications in Nigeria.

What You'll Benefit?

Mode of Training

  • Online training
  • Class room training (Lagos, Port Harcourt & Abuja only).

Training Outcome:

  • Ensure customer expectations are consistently met.
  • Reduce issue resolution time and escalations.
  • Improve customer satisfaction and loyalty.

Duration: 5 Weeks

  • Weekends (Saturdays only)
  • Weekday class (Tuesday & Thursday)

Fee: Contact Us
Instalment Payment allowed.

Who Should Attend?

  • Supervisors
  • Team leads
  • Operations Staff
  • Experienced Service Professionals.
  • Experienced Sales Executives
  • Any members of the organization that interact with customers